Loading...

Terms & Conditions

Terms & Conditions

Effective as of January 2025

Welcome to the Hamster eStore. Hamster (“Hamster,” “We,” “Us”) provides this website and its services to you (“You,” “Your”) subject to the following notices, terms, and conditions.

By accessing, browsing, or using www.hamsteraircon.com or www.hamsteraircon.in, you agree to be bound by this Agreement. Please read it carefully before proceeding.

1. Eligibility & Account Responsibility

  • Age: If you are under 18, you may use the Hamster eStore only with the involvement and consent of a parent or guardian.
  • Account Security: You are responsible for maintaining the confidentiality of your credentials. All activities under your account are your sole responsibility.
  • Access: Hamster reserves the right to refuse service or deny access to anyone suspected of violating these terms.

2. Product Registration & Extended Warranty

To enjoy our Extended Warranty Benefits, the following conditions are mandatory:

  • Website Registration: You must register your product at www.hamsteraircon.com.
  • Authentication: Requires a valid Mobile Number (verified via OTP) and Email ID verification.
  • Grace Period: If mobile verification is not completed within 2 weeks of temporary registration, the entry will be deleted and the extended warranty considered void.

3. Intellectual Property Rights

All content on this site (images, text, illustrations, video clips) is protected by Hamster copyrights and trademarks.

  • Personal Use Only: You may not reproduce or distribute material for commercial purposes without prior written consent.
  • Remuneration: Use of our material for monetary or marketing value is strictly prohibited.

4. Disclaimer of Warranties & Liability

All products are provided on an "as available" basis. Warranty and services are valid ONLY if the product is purchased from our official website or an Authorised Offline Dealer.

Note: Hamster has officially discontinued the use of the mark “STORM” for its air conditioners.

5. Payment & Security

Credit card details are protected using 128-bit Secure Sockets Layer (SSL) technology. Hamster is not liable for losses resulting from bank declines or fraudulent card use.

6. Order Policies: Cancellations & Refunds

Cancellations

Once an order is placed and paid for via online modes, it cannot be cancelled.

Refunds & Replacements

Items are not eligible for return or refund. Replacement is only for verified 'defect' or 'damage' (processing takes 10-15 working days).

7. Typographical Errors

In the event of an incorrect price listing due to system error, Hamster reserves the right to cancel orders placed at the incorrect price, even if confirmed and charged. A full credit will be issued.

Contact Information

info@hamsteraircon.com

Jurisdiction: Exclusive jurisdiction of the courts in Kerala.