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Product Warranty

Warranty Information

Our Commitment to
Your Comfort

At Hamster, we stand behind the quality and engineering of our Air Conditioners. Every unit is built to provide reliable cooling, backed by a comprehensive warranty program to give you total peace of mind.

Note: The warranty period commences from the date of purchase by the first end-user.

Standard Warranty

1-Year Comprehensive Coverage


Original Purchase Invoice Required

Key Terms & Conditions

Non-Transferable

Extended only to the first end-user customer within the territory of India.

Voltage Requirements

Applicable only if the product is used with an input voltage of 230 V +/- 10%.

Authorised Service

All repairs must be carried out exclusively through Hamster Authorised Service Centres.

What is Not Covered?

  • Aesthetics: Plastic, rubber, glass, and outer cabinets.
  • Accessories: Batteries, copper kits, and external fittings.
  • Pests: Damage by rats, cockroaches, or other animals.
  • External Factors: Voltage fluctuations, lightning, or fire.
  • Unauthorized Work: Tampering or repairs by non-authorised personnel.

Upgrade Your Protection: Extended Warranty

To avail of our extended warranty scheme, you must register your product via our official website within 15 days of purchase.

REGISTER ONLINE NOW

*Products not registered online fall under standard 1-year comprehensive terms.

Warranty is Void if:

  • Serial number is altered, removed, or defaced.
  • Product is not operated according to the User Guide.
  • Unit is used for commercial purposes (coverage reduces to 90 days).
  • Warranty period has expired.

Claiming Service

Contact our support team for any issues. While we strive for quick repairs, timelines depend on spare part availability. Travel charges may apply for requests beyond municipal limits.

Jurisdiction: Any disputes are subject to the exclusive jurisdiction of the courts in Kerala.

Legal Terms & Limitation of Liability

COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, SPECULATIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO ANY LOSS OF USE, BUSINESS INTERRUPTION, AND LOSS OF INCOME OR PROFITS.

In the event of repairs, the Warranty will remain in force only for the unexpired period. The time taken for repair and in transit shall not be excluded from the Warranty period.

No employee, seller, or dealer has the authority to vary these terms and conditions.